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Return, Refund And Exchange Policy

In the interest of providing you with the best customers service, ART Furniture have put the following return and exchange and term & conditions in place.

On Accessories

ART Furniture has a 14 day refund and or exchange policy subject to the items begin.

a)    Unused

b)    Undamaged

c)     In its original packaging

d)    With original receipt upon time of refund or exchange

Note: for hygiene reasons, no refund or exchange will be made on unwrapped bed lines, fabrics and mattresses.

On Furniture

ART Furniture has the following policies

a)    Scheduling- ART furniture will schedule deliveries upon receipt of full payment. All items purchased by the customers can be put on lion for no more than 3 days and in the event, payments are incomplete, the items will be released to the showroom for sale. Cheque payments are subject to clearance.

b)    Delivery- ART Furniture communicate a clear date of delivery to its customers vis SMS, email & telephone in the event that no one is available to accept the items, the items will be returned to ART Furniture and the customer will bear additional chargers of AED 200 for the second delivery attempt. Any postponed orders or the part of the customers will bear additional coats based on ART Furniture storage fess which is 20% values of invoice. Additionally, any misinformation on the phone of the customer regarding address and location that add delays in the delivery will be at no fault to ART Furniture.

c)     Damages- ART Furniture will not accept any responsibility for any claims of damages once item have been delivered, installed and signed by the customer.

d)    Storage- ART Furniture customers can request storage of purchased items that have been paid in full for a period of maximum 30 days,in law away, Items not collected thereafter shall be considered unwanted & will be resoled by ART Furniture . under such conditions, ART Furniture can only an exchange with NO cash refund.

e)    Cancellation- ART Furniture honours cancellation made 24 hours prior to delivery and will make a full refund to its customers. However any cancellation made on the date of delivery shall be subject to a fee of 20%from total bill amount. Additionally, NO cancellation of showroom items which are marked as “last Pices”

f)      Instillation-ART Furniture accept no returns, refunds, or exchange once furniture has been delivered, installed and signed off by the customers. 

g)    Refunds- Refunds for al cash purchases will be done by cheque only and may take up to 7 working days.

For any purchases done by the card (Debit/Credit) will be refunded back to the same ecard within 7 working days only